5 Important Questions to Ask Your Home Restoration Company


Undergoing a home restoration requires a major investment in time and finances for the home owner – which can be a stressful time if things don’t go according to plan. That’s why it’s important to take the time to research your home restoration company, before you commit to anything financially, or in writing.

Make sure you ask these 5 questions, before you hire someone to do your restorations.

Are you legally licensed?

The Australian government requires all contractors and builders complete the required training programs before operating within any state. Before hiring your restoration company, ask them about their current licensing status. If you’re not sure what license they require, contact your local government office for further clarification.

What is Your Warrantee?

All companies working within the home renovation or building industry are required to maintain a warranty protection insurance policy – protecting home owners in the event of substandard workmanship. It also works to protect owners in the event that the work isn’t completed properly, or at all. Ask the company in question on their warranty terms and make sure you get anything stated in writing.

Do you have any references I can contact?

Most, if not all, reputable home restoration companies have a list of completed projects they can provide upon request. Ask to speak with the references and follow up with the list they provide. Make sure you ask them about the timelines to complete the restorations and whether they were satisfied with the service they received throughout the renovation.

If the home owner is comfortable, ask to come by and see the finished project as well. Take note of any minor imperfections and outstanding issues they have with the result.

Who will oversee the project? Who do I contact if things go wrong?

Although no one likes to admit that projects can fall off the tracks, it’s important to understand their dispute process – in the event you have a problem with how they’ve completed a project. A reputable company will understand that sometimes things happen, working to come to a solution rather than avoiding contact. Pay careful attention to how they phrase certain situations, especially if they will be using outside contractors for parts of their work.

How long have you been in business? How many projects have you finished?

While new companies form all the time, it’s important to consider how long a company has been in business before making your final decision. This is especially true when you’re looking at handing over exorbitant amounts of money.

Clients who have been around for a few years (or more) are more likely to have established a name and reputation for themselves – meaning they’ll be less likely to up and leave with your deposit down the road. While the years themselves might not be a sole indicator, it should play an important role in your decision making process when selecting a home restoration company.

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